
"This
is the picture you requested of the damage to our storage shed, received
when it blew over back in April. Notice the brown crumpled thing almost
behind the Morgan. It had been sitting next to the Morgan. As you can
clearly see, the Morgan storage unit is still standing. No wonder we keep
the Harley in the Morgan!
Warranty card from a returning customer.
“...I
thought I would write and tell you that I am entirely satisfied with both
your product and with the fine job your service crew did in raising,
leveling, and restoring my 10-year old storage shed. It had sunk to the
ground a bit over the past decade, and the door (sagging a bit) was dragging on the patio surface. Your workers
raised it on blocks, realigned the door, and even installed a new locking
door handle. Well done! The shed is essentially like-new and has been all
that could be expected from such a product. Consider this an endorsement
from a satisfied customer, which you can use in your promotional materials
if you wish.”
From
the very beginning when I met your technician, to
the very end of the delivery and setup, it has been a very
satisfactory experience. I thank you for your good service. I would
recommend you to anyone.
My
second Morgan Building! My first purchase was a great experience, so when
I needed more storage, I immediately thought "Get another Morgan
Building!
Much
of the time, excellent work goes unnoticed, but I do not intend to have
that happen to your employee. Your
employee delivered to my wife and I a storage building today and we were sooooo
pleased with what he did for us. Not only did he do an excellent job
of setting up the building, but his professionalism, problem
resolution skills and speed with which he worked were exceptional.
I would go so far as to say that your technician epitomizes all that is good in an employee. Thanks for sending him
our way.
Oh,
by-the-way, we are extremely pleased with the building. It surpassed
my expectations. Morgan, you did well.
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"I
am writing this note to you to let you know how excited my husband
and I are about having the opportunity to buy, once again, a
new Spa from the Morgan company. We bought our first Spa in 1984
from the store on
Shields Blvd.
in
Moore
,
Oklahoma
. We were always so pleased with the service we
received from everyone at the store. They were always there for us if
we needed any help or maintenance on our tub. We sold our
home with hot tub included so we were in the market for a new one. They
really have made a lot of great improvements on the new spas, so as much
as we loved our first one, I think we really are going to
enjoy this new one. Thanks for still being out there. We
feel we are doing business with a bunch of old friends and can't wait to
get our new spa and start enjoying it with, not only our kids, but now
with our grandchildren also."
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| I'm very satisfied with the
personnel of your company. Everyone was professional and courteous. The
product was outstanding! Well done!
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"Driver did excellent
work, had great personality. 'People person' should be in sales, very
proud of Morgan Products. Hard worker. First impressions are very
important; I was impressed."
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| "There is not another
product as good as Morgan. I owned one before and sold it. It was as good
10 years later as it was when I bought it. When my neighbor saw my
building, she bought one"
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"I
just wanted to send an email regarding Morgan Buildings & Spas in
Beaumont
,
Texas
. I spoke with
your
sales rep at this location and he was very nice and helpful. I know he is tired
of my questions :) but he was very polite. My mom & dad are
looking for a building and I was speaking to
your
sales rep
about it and he gave me lots of different options and his branch
manager, and they offered for us to come and talk with
them and help us out with everything. I own a couple of
businesses and I know how it feels to get good compliments and I just
wanted to send one to Morgan Buildings & Spas. The
Beaumont
branch is terrific and I look forward to dealing with them again in
the future!
Thank you,"
"I
am writing to express my commendations to the assembly
crew for my 10'x10" Morgan Shed that was delivered this morning.
Their knowledgeable, speedy, and courteous work is greatly
appreciated."
“I want to express my appreciation to you for making arrangements to have our
Morgan Spa repaired after we had spent over $500.00 on repairs five months
ago.
You certainly were understanding and
considerate of our problem, as well as Amber in your Oklahoma City Office.
We value Morgan products and greatly enjoyed our Morgan Hot Tub over
the years."
Dear Morgan Buildings
"Last year I had a 14x28 building built on my
property. Well, a few
months later Hurricane Rita came to town. A tornado actually
touched down in my yard, and
the house next door had a 70 foot tall pine tree fall and crush it.
In my yard we had a very huge oak tree at the ripe old age of 157
years just snap like a twig!
Now to
my building: Can you believe
that the building withstood winds over 140 mph for hours, and all it
did was push it off the leveling blocks about 6 inches back? Of course I have several dings and dents from trees, trash cans, birds and
so on, but the building is
great! We have had several
rain-soaked days and no water leaks at all.
Just thought I would tell you guys about the building
I bought from Morgan. You know, that would make a great commercial!"
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Dear
Morgan Staff:
I am
writing this letter to thank you for the time and consideration you have
personally spent in dealing with the problems with my pool. I am extremely happy with the outcome and plan to spend many days
enjoying the pool. Special
thanks to Jerry for taking the time to make sure everything is in working
order. I understand you had
many other problems to deal with. Somehow
you found the the time to attend to my situation. It was a pleasure dealing with you and your great staff. I know I was a bit of a trouble-maker for you, but you handled it
in a very professional matter. I
plan to recommend Morgan's to all my colleagues and friends. Again, thanks for making
Abilene
feel like a small town where you know everyone one a first name basis. You have my business, as well as the associates of mine who are
looking for your product.
"I have
wanted a Morgan Building for years- never had a yard big enough.
Some girls want diamonds- I wanted a Morgan Building- for crafts,
storage, etc. I'm deliriously
happy with my Porch-Barn Building!
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| "I would
like to send our sincere appreciation for the swift resolution of the
problems I expressed in my letter to you about our Spa.
Your response
showed us that Morgan Spas does stand behind their products and the
problems we were having was local and not company-wide.
The technician
called in to discuss the problems and promised he would have everything on
his truck to make the necessary repairs. He also stated that he would be
at our home between a two-hour window and he arrived on time as promised.
The repair was
made in less than one-half hour, the panel changed and reset as requested.
Once the main panel was changed the other panel worked.
Once again,
thank you..."
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"My father
just lost his mobile home due to a flood. He owns an 8x10 Morgan building
that survived the flood. I was amazed that it totally destroyed his mobile
home, but did not destroy the Morgan building. A neighbor said that a
10 foot wall of water is what destroyed the mobile home, so that means
that this Morgan building survived a 10 foot wall of water. Your buildings
must be very well constructed to hold up under such circumstances. I just
wanted to let you know that your buildings are awesome."
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"...The purpose
of this letter is to let you know how much we have really enjoyed having
this spa. It is so relaxing for us after a busy and hectic day. The jets
offer such a great massage that you want to stay in the spa all evening.
The way the spa is designed is also a feature that we like, especially
the lounger..."
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"Thanks
to all at Morgan Buildings & Spas. You made this possible, and we love
our barn! This week comes the barn with the porch on the front. Hopefully
next year the hot tub?!"
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"...The spa
definitely helped in the recuperation of my back surgery and my continued
challenge with arthritis. Each morning I use it for about 20 to 30 minutes
in preparation for work. It's relaxing, soothing, and stimulating. I do
feel better in approaching my day because of it..."
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"I wanted
to say thanks to one of your technicians-Craig for his assistance in isolating
a problem with my Morgan Spa. I purchased my spa from your location several
years ago. I recently moved it out to our vacation home located in Mount
Vernon, TX. Due to the long distance; Craig gave me some assistance in
isolating the problem. He's a very dedicated technician. He was willing
to assist me in his personal time. Customer assistance is not the norm
these days. He went the extra distance!"
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"This letter
is being written to you in appreciation for the "honesty and professionalism"
shown by you and your staff during our recent purchase of a spa. Your company
made an honest mistake when they delivered the wrong spa model to our home.
We were not aware the mistake had been made and completed our room addition.
With the room addition complete, it was impossible to remove the spa without
having to have a builder take a wall out. We were astounded that you and
your staff took it upon yourselves to tell us of the mistake. We were additionally
astonished that you not only told us of the mistake, but took great care
to go the extra mile to pay the expenses related to taking the wall out
to replace the spa with the correct model. Your company and staff are of
the highest "integrity"..."
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"We wish
to take this opportunity to express our appreciation for the efforts and
concern shown by your employee, Rafael. We found that when Rafael told
us something, we could bank on it. He has never failed to keep his word
with us. It is our hope that you consider him as much an asset to your
company as we do."
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"It is refreshing
to know there is still a business around today that has integrity and provides
the customer a "Hassle-Free" experience before and after the sale."
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This is just a small sample of
the many satisfied customers that Morgan has helped through the years.
Customer Service is not just a department, it's the only way to do business.
As members of the Dallas Better Business Bureau, we work closely with
our customers to ensure their satisfaction. Give us a try and see for yourself!
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Thank you very much for your prompt, courteous and professional service for my spa repair problem held over from last fall. From the moment I walked in to your store, I knew things had changed, and for the better. You were on the phone, and immediately upon seeing me standing at the counter, you placed the call on hold and greeted me. WOW!
Then, as promised, your competent and courteous spa tech arrived on time, with the right parts, and promptly brought my spa back on line and in excellent working order. The final surprise? The entire job was complimentary. I did not ask for it but I certainly appreciate it. Once again, I am proud to be a Morgan Spa owner.
Thank you for your kind service, your understanding and your professional demeanor. I look forward to a long and happy relationship with you and your firm...
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We visited your booth at the Ft Worth Stock show and were delighted to meet you and your very informative staff. You were all very hospitable. We have been Morgan Spa owners since 1998, we have had the same hottub for 9 years now it has been a joy to own. It has been the most trouble free spa we have only had to replace the motor just this year, it has been the most dependable spa of all my family or friends spas.
Thank you for producing such long lasting spas, it has definately given us our moneys worth. We continue to purchase our chemicals from morgan and we love the fragrances too,pina colada is our absolute favorite!!!. We have recommended Morgan to all of our friends. Again it was a joy to meet you and see all the amazing spas!
Sincerely,
Wendell & Charla
Pampa, Texas
San Antonio Home and Garden Show
Thanks for the help on our new Morgan building. We have had one for over 25 years and the only thing that is broken 5 years ago was the handle...its been a perfect building ..looking forward to the new one we have just purchased. Have a great weekend..bob ps alex was very professional and helpful
R. Chilton
Just wanted to follow-up and say thanks for your help in getting our
hot tub delivered. We love it!
it's been great fun.
Thanks again, Ross
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